Who Should Attend

This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s star employee.

  • Senior-level VPs and directors who are accountable for strategic planning and alignment.
  • New and experienced managers who are responsible for operational and tactical planning.
  • Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.
  • Analysts and technicians who require a foundational understanding of industry principles.
  • CIOs  who seek the financial benefits of enhanced support operations.
  • CTOs  who require the integration of the support center’s strategy with those of other IT departments.
  • Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations.

A partial list of attendees from previous events: 

407 ETR Lender Processing Services, Inc.
99 only Lennox Industries, Inc.
Adventist Health Liberty Diversified Industries
Advocate Health Care Liberty Mutual Insurance
AIG SunAmerica Lifeway Christian Resources
Alaska Airlines Limited Brands, Inc.
Alcon Laboratories Lincoln Financial Group
Allegient Systems Linear LLC
Allegis Group Littler Mendelson
American Board of Family Medicine Lockheed Martin
American Heart Association Long View Systems Corporation
American Water Louisiana State University
AmeriGas Partners LP Loves Travel Stops & Country Stores, Inc.
Ameriprise Financial Lowenstein Sandler
Ameritas Life Insurance Corporation Lower Colorado River Authority
Apache Corporation Lowe's Companies, Inc.
Apple Inc Loyalist Certification Services
Applied Biosystems Maricom Systems
Aramark MarkWest Energy Partners
Arch Coal Inc. Marquette University
ARINC Managed Services Marriott International
Arizona Public Service Marshall Medical Center
Army Marshall University
Atlantic Health Systems Maryville Technologies
AtlantiCare Mastercard International
Atrion Networking McAfee
Austin Energy McGill University
Avectra, Inc. McKesson Corporation
B Virtual Inc. MedAmerica, Inc.
B Wyze Inc. Medical Council of Canada
Babson College Mellon Financial
Bank of Canada Memorial Hermann
Bank Of Montreal Memorial Sloan-Kettering Cancer Center
Barbados Shipping & Trading Company Limited Merchants' Choice Payment Solutions
Barclays Merck & Co., Inc.
Basin Electric Power Cooperative Merck Pharmaceuticals
Batesville Casket Meridian Health
Bayada Nurses Metro State College of Denver
Bayer Corp MetroPCS
Baylor Health Care System Metropolitan Community College
Baylor University Michigan State University
BDO Seidman, LLP Midcoast Aviation
BDO USA, LLP Mid-Ohio Chapter, HDI
Bentley Systems Inc. Midwest ISO
Berkely Technology Services Mission Hills S.A. de C.V.
BJC HealthCare Systems MITRE Corporation
Bloomington Hospital Monsoon Group
Blue Cross Blue Shield of South Carolina Montana Army National Guard
Blue Cross Blue Shield of Tennessee Montana State University
Boehringer Ingelheim Morehouse School of Medicine
Boise State University Morgan Keegan, Inc.
Booz Allen & Hamilton Motorola
Boyd Gaming Corporation Mott Community College
Bridgepoint Education Mutual of Omaha Companies
Brinker International NASA Information Support Center
British Columbia Institute of Technology National Cancer Institute, Frederick
Brookdale Senior Living National Gallery of Art
Brown-Forman Corporation National Institute of Health- NIH
Buchanan Associates National Renewable Energy Laboratories, Inc.
C3i, Inc. NEW Customer Service Inc.
Cablevision New Dream Network, LLC
CACI, Inc New York Life Insurance Company
CACU Nexen, Inc.
Calgary Police Service Nextel Telecomunicações Ltda.
Calvin College NISC
Canada Revenue Agency Norfolk Public School
Canadian Blood Services North Carolina State University
CapGemini Northern Arizona University
Capital BlueCross Northern Colorado Water Conservancy District
CapWIN Northrop Grumman
CareTech Solutions, Inc Northwestel, Inc.
Carey International Northwestern Michigan College
Carfax Northwestern Mutual
Carlson Restaurants Worldwide Norton Healthcare System
Carmax Novell
Carnegie Mellon University Novo Nordisk, Inc.
Carnival Cruise Lines Nu Skin International, Inc.
Cask Technologies NYSE Eurotext, Inc.
CastlePointe LLC Oak Ridge Associated Universities
Caterpillar Financial Oce North America
Celgene Corporation Oceaneering International
Central Connecticut State University Odyssey Software
CGI – Technologies and Solutions Inc Ogletree Deakins
CH Guenther & Son Ohio State Alumni Association
Chapman University Ohio State University - Student Life IT
Charles Schwab Oklahoma City Community College
Chicago Mercantile Exchange Omar Edwards
Chick-fil-A, Inc. OneAmerica Financial Partners
Chico's Ontario Telemedicine Network
CIBC Optimum Availability
Ciena Corporation Oracle Corporation
CIO Solutions Overland Solutions, Inc.
City of Calgary Owens-Illinois, Inc.
City of Norfolk Pacific Blue Cross
Clark County Water Reclamation District Pacific Sunwear of California, Inc.
ClearVision Optical Palliser Furniture Ltd
Cleveland Clinic Health System Panda Restaurant Group
Coca Cola Enterprises Papa Johns
Cognizant Technology Solutions Parker Hannifin Corporation
Colgate Palmolive Company Parkview Health
Columbia College Passport Health Communications
Computer Services, Inc. PBS Systems Inc.
Concord Hospital Penn State University
ConocoPhillips PeopleComm, Inc.
Continuum Health Partners PepsiCo Support Center
Convergence Networks Perot Systems
CorVel Pinnacle Business Consulting Inc.
Costco Wholesale (HQ) Pizza Hut
Cox Enterprises, Inc. PlanetBingo
CPS Energy Plantronics
Cuyahoga Community College Pomeroy
Cybershift PR Newswire
Daiichi Sankyo, Inc. PracticeWorks, Inc.
Dal Tile International Precision Drilling Corporation
Danaher Motion PREMIER Bankcard LLC.
Dassault Systèmes, Inc. PricewaterhouseCoopers
Data Center Inc Principal Financial Group
Data Processing Sciences Corp Progress Energy Service Co.
David Street Prometric
DaVita, Inc. Prudential
Deli Management, Inc Purdue Pharma LP
Dell Purdue University
Delta Air Lines pwt
DemandTec QuikTrip Corporation
Department of Defense QVC, Inc.
Department of Defense - Aerospace Data Facility RadioShack
DePaul University - Technology Support Center Ralcorp Holdings, Inc.
DIRECTV Raymond James Financial, Inc.
DISA Columbus Re:Sources
DISA/DECC Regional Municipality of Woodbuffalo
Discover Financial Services Research In Motion Limited
Do IT Smarter Restaurant Technologies, Inc.
Dollar Tree Stores Rich Mewes
Donovan Data Systems Robert Half International
DOT.Comm Robert Half Technology
Duke Energy Company Robert W. Baird
Duquesne University Robert Wood Johnson Foundation
Eclipsys/Information Services Robins Kaplan Miller Ciresi
Emerson Network Power Rockwell Collins
Emerson Process Management Roetzel & Andress, LPA
Emory Healthcare Saint Joseph's University
Enbridge Gas Distribution Saint Luke's Health System
Enbridge Pipelines, Inc. Salesforce.com Inc.
ESPN, Inc. Salt River Project
ESRI Canada Sanofi-Aventis
Exchange Bank Sappi Fine Paper North America
Fairbanks Memorial Hospital/BannerHealth Sargento Foods Inc.
Fairleigh Dickinson University School District of Superior
Farm Bureau Financial Services Science Museum of Minnesota
Farm Bureau Life Insurance Scottrade
Farmer's Insurance Company Scripps Networks
FDIC Seagate Technology LLC
Federal Reserve Bank Seattle Cancer Care Alliance
Federal Reserve Bank of Chicago SEL
Federal Reserve Bank of Dallas SentriLock, LLC
Federal Reserve Bank of Minneapolis Sharp Health Care
Fenwick & West, LLP Sharp HealthCare
Ferguson Enterprises, Inc. Shelby Systems
FFIC Sherman & Sterling
First Advantage Corporation Skanska USA
Fish & Richardson Smuckers
Flowers Foods, Inc. Society of Petroleum Engineers
FM Global Soka University of America
Follett Higher Education Group Sonus Networks
Ford Motor Company Southeastern Oklahoma State University
Foremost Insurance Southern California Edison
FortisAlberta Inc. Southern Methodist University
FOSSIL Partners SouthWest Airlines
Foster Wine Estates Southwest Gas Corporation
Franciscan Missionaries of Our Lady Health System SPAWAR Pacific
Franklin Electric Spring Arbor University
Franklin University Squire Sanders & Dempsey LLP
FreshDirect SSM Healthcare
Friends University St John's University
FrontRange Solutions St. Mary's College
Fujitsu Computer Corporation Stanford University
Futura Services, Inc. Stein Mart Inc.
G Tech Systems Integration & Development, Inc.
G2G3 Taco Bell Corporation
Gables Residential Takeda Pharmaceuticals
Gary Jonas Computing Ltd. Tampa Electric Company
Genius Solutions, Inc. Taubman Company
Genomic Health TBC Corporation
George Mason University TDL Group Corp (Tim Hortons)
Georgia Institute of Technology Technisource
Georgia State University Teck
GHX TEKsystems
Giant Eagle, Incorporated Telus Internet Services
Gillette Children's Specialty Healthcare Texas A&M University
GNA Partners Texas Tech University
Good Samaritan Society The Bancorp Bank
Goodwill Industries The Hewlett Foundation
Goodwill of Central Arizona The Home Shopping Network - HSN
Gordon Food Service The Memorial Hospital
Grainger The MIL Corporation
Grant Thornton LLP The Ohio State University Medical Center
Green Mountain Coffee The Sports Authority
Greystar The University of Tampa
GSA The World Bank Group
GTEch Thomas M. Cooley Law School
Hallmark Cards, Inc. TIAA-CREF
Hallmark Channel TMC Healthcare
Harden Healthcare Touchtown
Harding University Toyota Techinical Center
Harris County Hospital Trader Joe's Company
Harris Teeter, Inc. Travelers
Harrison College Truckee Meadows Community College
Harvard University Tyco
HAVI Global Solutions Tyler Technologies, Inc. - INCODE division
Hawaii Pacific University U.S. Coast Guard National Maritime Center
HCA Healthcare U.S. Fish & Wildlife Service
HCA, Inc. U.S. Supreme Court
HDI Japan UNC Charlotte
Healthcare Service Corporation Union College
Helmerich & Payne, Inc Union Pacific Railroad
Help Desk Association Australasia United Health Group
Helpdeskinfo United Nations Federal Credit Union
Herbst Gaming United Parcel Service
Hewlett-Packard Univar USA, Inc.
High Point Regional Health System University of Arizona
Hill International, Inc. University of Connecticut Health Center
Hilton Hotels Corporation University of Kansas
Hoag Hospital University of Kentucky
Hobart & William Smith Colleges University of Memphis
Hoffmann-La Roche Ltd. University of Notre Dame
Holy Spirit Health System University of Pittsburgh
Home University of Saskatchewan
Home Instead Senior Care University of South Carolina
Horne LLP University of Tennessee
Hospital for Special Surgery University of Utah
Host Analytics University of Wisconsin
House of Commons US Bank
Houston Community College System US Department of the Treasury
HP UT Health Science Center San Antonio
HSMS UT MD Anderson Cancer Center
HTC UT Southwestern Medical Center at Dallas
Hubbell Utah State University
Humber College Institute Utah Valley State College
Hy-Vee, Inc. Utah Valley University
Iatric Systems UT-Battelle
IBTECH UTSA /The University of Texas at San Antonio
ICBC Valvoline
Impact Consulting Solutions Vancouver Island University
Inco Ltd. Varian Medical Systems
Indiana University Veolia Environmental Services
Indiana Wesleyan University Victaulic
INDUS Corporation Villanova University
Industry Canada Virtua Health
Infinite Campus, Inc. Visa International
Information Systems Management SK Vision Service Plan
Inland Empire Health Plan Visiting Nurse Service of NY
Intact Financial Corporation vivantio
Intel Corporation VW Credit
Intelerad Wabash National Parts
Intelliteach Wacom Technology Services Corp.
Intermountain Health Care Waller Lansden Dortch & Davis
Inventure Solutions Inc. Wawanesa Insurance
itSMF USA Weber State University
IU Health Wegmans
J.M. Smucker Wells Fargo
Jack in the Box Westar Energy
Jason's Deli Whataburger Restaurants LP
JC Penney Whole Foods Market, Inc.
Jefferson County Public Schools Widener University
Jim Beam Brands Williams Lea
L-3 Communications Williams-Sonoma, Inc.
LaBounty & Associates, Inc Wilson Sonsini Goodrich & Rosati
Lahey Clinic Medical Center Woodforest Bank
LANCE, Inc. World Bank
Lash Group Healthcare Consultants World Vision International
Lawrence Memorial Hospital WVMI & Quality Insights
LDS Church XTO Energy Inc
Legislative Assembly of Ontario Yahoo!
Legislative Data Center Yankee Candle Company
LEGO YUM! Brands, Inc.
Lend Lease Ziff Brothers Investments