About HDI

HDI, a UBM TechWeb company, is a global IT service and technical support association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices.

Visit the HDI Corporate Website

HDI provides valuable resources for technical IT service and technical support professionals throughout their careers and for support centers at every maturity level.

• Senior-level IT service and support professionals meet at HDI Forums for live, interactive meetings that provide a venue for strategic communication.
• Measure your customers’ satisfaction with the HDI Customer Satisfaction Index and benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.
• Network with IT professionals in your area at HDI local chapter meetings.
• Search the largest repository of industry resources, including eNewsletters, SupportWorld, white papers, and quarterly Focus on books.
• Compare your support center to industry standards using the Support Center Best Practices Assessment and Support Center Certification.
• Get the answers to common support center questions and the tools to solve common support center issues and problems.
• Take advantage of the industry’s premier certification and training courses.
• Check out our other IT conference (Service Management Fusion).