Support Center Optimization

This track dives into the concepts and best practices that promote process improvement and operational efficiency and effectiveness, all of which are critical to support center optimization. Learn from others' experiences with implementing new services, facilitating process adoption, and keeping pace with emerging trends. Gain insights from industry experts on how to optimize day-to-day operations and implement new strategies, while keeping a focus on quality assurance and continuous service improvement.


Track Chair

Aran McFarland

Manager, Second-Level IT Support, Main Line Health

Aran McFarland is currently the manager of second-level IT support at Main Line Health, a nonprofit health system comprised of four of the region’s most respected acute-care hospitals, as well as one of the nation’s premier facilities for rehabilitative medicine. Dedicated to advancing the role of IT as a business driver, Aran leads a team of professionals responsible for second-level IT support.