Speaker

Speakers ›› Jeffrey Rumburg

Jeffrey Rumburg

Managing Partner
MetricNet, LLC

Jeff Rumburg is cofounder and managing partner at MetricNet. He’s been retained as a service desk and desktop support expert by some of the world’s largest corporations, and he currently serves on the HDI Strategic Advisory Board. Jeff received his MBA from Harvard University and his MS in operations research from Stanford University.

Sessions


Session 309: The 80/20 Rule for Desktop KPIs: Less Is More!
Session 607: Leveraging KPIs to Maximize the ROI of Support