Conference Information

Pricing and Discounts  

What Is HDI 2017?

The HDI 2017 Conference & Expo is the technical support industry’s most comprehensive event. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there’s something for everyone at HDI 2017. A ton of learning. Nonstop networking. A whole lot of fun. In the end, you’ll get everything you need to make your life as a tech support professional considerably easier.


Who Should Attend HDI 2017?

From top to bottom, every member of a support center plays a vital role in not only their team, but their entire organization. Every member also has a unique set of roadblocks and challenges. So what do you need to know to succeed as a manager? An analyst? A C-level? HDI 2017 has every tech support professional covered.

  • Executives who need to improve company productivity and bottom-line performance.
  • Managers and directors who want to take their team, service, and career to the next level.
  • Any leaders who are new to the world of technical support management.
  • Any tech support professionals who want to be the NEW face of IT!

What Will You Gain at HDI 2017?

An efficient support center never comes easy. It takes passion, dedication, and a very particular set of skills, both of the technical and customer service variety. HDI 2017 is the tech support pro's Shangri-La. A place to network and learn with your people. A place to get energized and recharged. A place that will help you realize your value—and show you how to prove it to the business.

  • Get the latest trends, technologies, and solutions to meet the increasing demands of the tech support industry.
  • Network and discover indispensable techniques from best-in-class organizations who've been there, done that.
  • Apply the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics to your own tech support initiatives.
  • Expand your peer network and make valuable new industry contacts.
  • Break the routine for a few energizing days in our nation's capital!

What's Included With Your Conference Pass?

  • Keynotes: Unlike other events, HDI 2017 features not one, not two… but four keynote speakers! They open and close each day with messages that educate and inspire.
  • In-depth sessions: Eighty expert-led breakout sessions give you practical how-tos, galvanizing strategies, and real-world solutions you can immediately implement in your organization.
  • Networking activities: You'll find industry trailblazers to connect with around every corner, but the opportunities are particularly impactful at networking receptions and the super-amazing HDI 2017 party!
  • Breakfast briefings: We made the most important meal of the day even more important! Break bread with friends and participate in facilitated discussions.
  • Expo Hall: It's where you'll meet the industry's top solution providers and find the newest technologies, ideas, systems, and methodologies.
  • Food & drink: Enjoy three breakfasts, two lunches, hors d'oeuvres and libations at receptions, and snacks during the day.

Pre-Conference Workshops

Have an issue in your organization that you'd like to fix? Take a look at our pre-conference workshops and training classes to see what kind of expanded learning opportunities are available to you.

Executive Connections Upgrade

What if we told you that we have a better, more exclusive conference pass for HDI 2017 attendees? Get VIP treatment with a conference experience that’s more targeted and intimate, yet much more impactful. Explore Executive Connections.

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