Conference Information

Pricing and Discounts  

What Is HDI Conference & Expo?

The HDI Conference & Expo is the technical support industry’s most comprehensive event. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there’s something for everyone at HDI Conference. A ton of learning. Nonstop networking. A whole lot of fun. In the end, you’ll get everything you need to make your life as a tech support professional considerably easier.


Who Should Attend HDI Conference & Expo?

From top to bottom, every member of a support center plays a vital role in not only their team, but their entire organization. Every member also has a unique set of roadblocks and challenges. So what do you need to know to succeed as a manager? An analyst? A C-level? HDI Conference & Expo has every tech support professional covered.

  • Executives who need to improve company productivity and bottom-line performance.
  • Managers and directors who want to take their team, service, and career to the next level.
  • Any leaders who are new to the world of technical support management.
  • Any tech support professionals who want to be the NEW face of IT!

What Will You Gain at HDI Conference & Expo?

An efficient support center never comes easy. It takes passion, dedication, and a very particular set of skills, both of the technical and customer service variety. HDI Conference & Expo is the tech support pro's Shangri-La. A place to network and learn with your people. A place to get energized and recharged. A place that will help you realize your value—and show you how to prove it to the business.

  • Get the latest trends, technologies, and solutions to meet the increasing demands of the tech support industry.
  • Network and discover indispensable techniques from best-in-class organizations who've been there, done that.
  • Apply the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics to your own tech support initiatives.
  • Expand your peer network and make valuable new industry contacts.
  • Break the routine for a few energizing days in our nation's capital!

What's Included With Your Conference Pass?

  • Keynotes: Unlike other events, HDI Conference & Expo features not one, not two… but four keynote speakers! They open and close each day with messages that educate and inspire.
  • In-depth sessions: Eighty expert-led breakout sessions give you practical how-tos, galvanizing strategies, and real-world solutions you can immediately implement in your organization.
  • Networking activities: You'll find industry trailblazers to connect with around every corner, but the opportunities are particularly impactful at networking receptions and the super-amazing HDI Conference party!
  • Breakfast briefings: We made the most important meal of the day even more important! Break bread with friends and participate in facilitated discussions.
  • Expo Hall: It's where you'll meet the industry's top solution providers and find the newest technologies, ideas, systems, and methodologies.
  • Food & drink: Enjoy three breakfasts, two lunches, hors d'oeuvres and libations at receptions, and snacks during the day.

Pre-Conference Workshops

Have an issue in your organization that you'd like to fix? Take a look at our pre-conference workshops and training classes to see what kind of expanded learning opportunities are available to you.

Executive Connections Upgrade

What if we told you that we have a better, more exclusive conference pass for HDI Conference attendees? Get VIP treatment with a conference experience that’s more targeted and intimate, yet much more impactful. Explore Executive Connections.

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