HDI Information Technology Conference 2019

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Top Tips for Measuring Success Using reporting, analytics, and benchmarking


Thursday, April 11 at 1:20 PM

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Sponsored by:
In this session, you'll learn how to use reporting, BI analytics, and benchmarking to drive improvement, identify root causes of issues, and compare your performance against other companies around the world.

We'll present the top tips to measuring success, ensuring you can easily communicate the value of your service desk back to your CIO, as well as the rest of your organization. Session will cover:
● The best way to present the figures
● How to analyze and visualize your data
● Benchmarking your performance against others to get the big picture
● Alerting teams, when needed, using the reporting data
● Setting goals to help you beat the industry average for these ratios

Matthew Meghory

Director of Sales North America
SysAid




Doron Youngerwood

Director of Product Marketing
SysAid

Doron has 15 years' experience in managing global marketing for unified communications, enterprise mobility, and artificial intelligence (AI) solutions. As SysAid's Director of Product Marketing, his responsibilities include developing the go-to-market strategies for SysAid's products, with a strong focus on automation, analytics, and AI. A regular speaker at AI events, Doron’s expertise in this domain means he is frequently asked to brief analysts, journalists, and customers on new developments in this industry. Doron was also on the AI Advisory Board for TM Forum.