Session 807: The Future of ITSM


Friday, April 13 at 10:15 AM

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We can't afford to continue offering and delivering the same IT we've been offering and delivering for years. IT organizations need to make major improvements in what they deliver and how they deliver it. In this session, Stuart Rance will explain how you can combine ideas from Agile, Lean, DevOps, ITIL Practitioner, and the Theory of Constraints with traditional ITSM practices, such as ITIL and COBIT, to embark on your journey into the digital future.

Stuart Rance

Service and Security Management Consultant
Optimal Service Management Ltd.

Stuart Rance is a consultant, trainer, and author with an international reputation as an expert in IT service management and information security management. He was an author for ITIL Practitioner, lead author of RESILIA: Cyber Resilience Best Practice, and author of ITIL Service Transition. Stuart is chief examiner for RESILIA, an examiner for ITIL, and an instructor for ITIL, CISSP and many other topics.