Session 804: Stayin' Alive: Creating and Keeping a Strong KCS Culture


Friday, April 13 at 10:15 AM

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Rolling out KCS practices is the easy part; keeping a culture of knowledge sharing where employees want to participate is where things can get dicey. This session will show you how to create a culture that keeps KCS practices going long after rollout. You'll learn how to create the culture before rollout, keep the culture engaging, and continually evaluate the state of your culture to keep your momentum going.

Liz Bunger

IT Support Knowledge Management Process Analyst
Paychex, Inc.

Liz Bunger is an IT knowledge management process analyst with Paychex, Inc., responsible for training within the service desk organization and managing all aspects of the knowledge management program, including administration of the knowledge management tool, training, and analytics. Over the last several years, Liz has assisted multiple organizations within Paychex in implementing effective knowledge management practices. Liz holds certifications in ITIL v.3 Foundations and HDI Knowledge Centered Support Principles, and is an HDI Certified Instructor.