Session 705: Leggo My Lego!: Learn and Apply Lean Management Like Never Before

Friday, April 13 at 9:00 AM

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Do you need help identifying and eliminating processes that aren't efficient? Are you looking for a fun and unique way to learn and teach Lean concepts? Then this session is for you! Using Legos, you'll find out how to improve efficiency with your service and support teams, strengthen procedures, and quickly identify areas for continual improvement. You'll leave with practical tips and fun exercises to lean out your processes back at the office.

Jamie Stannard

Senior Technical Support Manager

Jamie Stannard is currently the senior technical support manager at DEXIS and has more than 20 years of experience in the technical support industry. He earned his BSBA, MBA, Master Black Belt in TPI, and holds HDI certifications in Support Center Manager and KCS Principles. Jamie became a member of HDI in 2000 and is currently the president-elect of the HDI Atlanta local chapter.