Session 702: Service Desk Metrics Go DevOps


Friday, April 13 at 9:00 AM

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Are you struggling to balance enhancing your IT systems with supporting them? DevOps to the rescue—or is it? Today's organizations expect regular feature enhancements and a high level of service, which is why measuring outcomes and making improvements to your processes is essential. Learn how to tame the DevOps beast by using metrics to make real improvements in your development processes, while maintaining the service levels necessary for your infrastructure, and learn from real-world examples of companies that have used metrics to improve their DevOps processes.

Eric Krueger

Principal Consultant
StrataCom

As a principal consultant for StrataCom, Eric Krueger is one of the industry's most respected and experienced ITSM consultants. With 25 years of experience in service management and real-world experience, Eric has consulted on a range of projects, from simple, out-of-the-box implementations to highly complex, customized, truly integrated ITSM solutions. Eric presents regularly at ITSM events around the country, and his training sessions provide attendees with practical, digestible information that can be applied immediately