Session 607: Creating Your Service Strategy


Thursday, April 12 at 4:00 PM

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This roundtable session is designed to assist senior service leaders in creating and aligning their organizational service strategies with their businesses' goals, objectives, and values. Via case studies, Jeremy Hart will identify the foundational components required for your service strategy and the benefits of having and utilizing a business aligned service strategy. You will walk away with the case study, the templates, the tools, and what you and your tablemates create based on your similar directional pursuits, current maturity, and prioritized areas for continuous improvement.

Jeremy Hart

Director of IT Professional Effectiveness
First American Corp.

Jeremy Hart is the Director of Continual Improvement at the First American Corporation. His background includes more than 15 years of hands-on experience in implementing best practices on an enterprise level. He is a passionate change agent and is frequently sought out to help identify and solve organization development challenges and to assist in the maturity of the IT organization, its effectiveness, and its business impact. For the last 5 years, Jeremy has been chartered with instituting initiatives, programs, and training classes to ensure IT personnel continue to develop the skills required to meet the ever-changing and challenging needs of the business.