Session 603: Starting from Scratch: How to Create a Brand-New Team (Case Study)


Thursday, April 12 at 4:00 PM

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If you're looking to create a new service desk, this case study session is for you! We'll walk you through the steps Amtrak took in initiating the leadership team, show you how the team developed and progressed, and share where they are now. You'll leave with a list of key takeaways and considerations for any leader building and developing a new management team.

Vicki Rogers

Senior IT Manager
Amtrak

Vicki Rogers is passionate about developing people, customer service, and milkshakes. Currently a senior IT manager at Amtrak, Vicki is pursuing her PhD in leadership and organizational development at the University of Georgia, focusing on women in IT.