Session 304: Ask the Workforce Management Wizard


Wednesday, April 11 at 3:00 PM

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Got some burning questions about workforce management? Then you don't want to miss this dynamic, informative session! This is your chance to ask the WFM Wizard anything and get tested and proven strategies and techniques for scheduling, staffing, and forecasting in your support organization. You'll also have the opportunity to provide input and advice for your peers on how you handle workforce management situations in your organization.

Todd Gladden, CWPP

SVP, US Operations
PlanMen Consultancy, LLC

As the VP of US operations for Planmen Consultancy, LLC, Todd Gladden specializes in learning/development, workforce management operations, and contact center operational process consulting. With more than thirty-five years of experience, he possesses a wealth of knowledge in developing linkages between business strategies, workforce operational processes, and leadership skills. Todd received his MA in human resources management from the University of South Carolina; he's also a Certified Workforce Planning Professional and a Certified Senior Consulting Associate for ICMI.