Session 106: Managing an Exceptional Multigenerational Team


Wednesday, April 11 at 10:15 AM

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From baby boomers to millennials, this session dives deep into the nuances of every generation in today's workforce and clues you in to the methods for providing each with ways to optimize their success, regardless of their work style. You'll discover the multigenerational impact on company culture, effective communication styles, the pitfalls of stereotypes, strategies for feedback and supervision, and how to coach for success.

Melissa Jackman

Help Desk Manager
Duquesne University

Melissa Jackman has more than 20 years of experience in managing and motivating support teams in blended internal/external support environments. As help desk manager at Duquesne University, she is currently responsible for a team that supports approximately 15,000 users, and she's passionate about leadership and building and developing strong teams and individuals. Melissa currently serves as the president of the HDI Steel City local chapter, and she received her MA in leadership from Duquesne University.