HDI Information Technology Conference 2019

Pre-9: MasterMinds:Higher Education


Tuesday, April 9 at 9:00 AM

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MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a technical support or service management leader in higher education who's looking for a unique opportunity to network, share, and learn from the experience of other higher education leaders who share your same pain points and challenges? MasterMinds is a place for professionals in universities, colleges, community colleges, and other institutes of higher learning to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • Running your support center as a business
  • Onboarding a student workforce
  • Case studies in demand management and identity/access management
  • Interdisciplinary collaboration and service desk consolidation
  • The service desk of today's university

Come to experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.

Megan Selva

Group Content Manager
HDI/ICMI

Megan Selva is the group content manager for HDI and ICMI. In this role, she's responsible for managing the overall content strategy and ensuring that HDI and ICMI's content meets the needs of the technical support, service management, contact center, and customer service communities. Megan has been with UBM, HDI and ICMI's parent company, since 2006. Prior to taking on her current role, Megan was HDI's senior editor; before that, she was the training courseware editor and a member services representative in the Customer Care Center. Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.