Pre 2: HDI Support Center Manager


Sunday, April 8 at 8:00 AM

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This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

Virginia Scuderi

Principal
Competitive Advantage

Virginia's experience encompasses nearly 20 years in computer and soft skills training, curriculum development, and computer software support. Her diverse background includes: compatibility testing, troubleshooting, and hardware and software support. Since 1993, Virginia has been associated with HDI as a primary staff instructor and consultant. During this time she has served as director of certification and curriculum development facilitating the launch of HDI's Certification program (HDA, HDSA, HDM).