HDI Information Technology Conference 2019

Pre-11: MasterMinds: Desktop Support


Tuesday, April 9 at 9:00 AM

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MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a desktop support leader who's looking for a unique opportunity to network, share, and learn from the experience of desktop support leaders who share your same pain points and challenges? MasterMinds is a place for professionals across all industries and from organizations large and small to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers from desktop support. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • The role of desktop support in information/cyber-security
  • Metrics and analytics for desktop support
  • Choosing and implementing new technologies
  • Current pain points and challenges, crowdsourced from the group
  • The pros and cons of self-service vs. concierge service

Experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.

Roy Atkinson

Senior Writer/Analyst
HDI

Roy Atkinson is one of the top influencers in the service and support industry, with an international reputation. His expertise has been featured by The Economist, Social Media Today, Computerworld, and many others. His specialty is guiding organizations to better service and service management through the adoption of good practices. According to CIO Insight, he is a “model of the future digital leader.”