HDI Information Technology Conference 2019

Breakfast Briefing: Letting Go of Your Best Talent: A Winning Strategy


Thursday, April 11 at 7:30 AM

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Even the most successful service desk will lose its best talent. It's inevitable--but this may not be such a bad thing. The service desk can be a gateway, the launch pad for a successful IT career. Embrace this reality and build a culture that revolves around professional development and self-improvement! In this briefing, Zak Koch will explain why letting go of your top talent is one of the best things you can do for your team.

Zachary Koch

Manager, Service Desk
vcpi

Zachary Koch is the Vice President of Client Services at vcpi and has been in IT Support for 17 years. Zak started his IT career while serving in the US Marine Corp, and now leads a dynamic team of 90 service and support professionals. He holds a Bachelor's degree in Information Systems Management and multiple certifications from Microsoft, HDI, and ITIL. Zak enjoys sharing his experiences and insight through his membership on several local college advisory boards, participation in HDI and volunteering for community events.