HDI Information Technology Conference 2019

Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Customer Case Study: Thomas Jefferson University and Jefferson Health


Wednesday, April 10 at 7:30 AM

View Schedule

In this session, the Digital Innovation & Consumer Experience (DICE) Group at Jefferson will review how they design and develop solutions for current problems in the healthcare setting. With over 30,000+ employees, Jefferson has built an efficient, future-focused organization that brings exceptional value and quality to patients, students, employees, donors, and the community. To achieve this vision, they examined existing workflows and patient journeys and single out the moments that when refined, even incrementally, can dynamically improve the overall experience.

Additionally, Jefferson will share insight into:

  • How LogMeIn Rescue helped Thomas Jefferson better triage and report on issues ensuring they were sent to the proper team the first time.
  • Why quick wins can help your team build the momentum, support and trust you need to push toward bigger, bolder strategies and long-term goals.
  • How healthcare must take cues from retail, hospitality and ecommerce to come up with human-centric solutions.

Sam Armstrong

Solutions Consultant
LogMeIn

Sam Armstrong has been with LogMeIn for nearly four years, spanning roles across the customer support organization. As a customer success manager, Sam is responsible for increasing product adoption and usage by empowering customers to better understand their business and helping them leverage all the features and functionality that LogMeIn products have to offer.


Matthew Ernst

VP of Digital Services, Business Development & Learning
Thomas Jefferson University




Paul Pierson

Manager, Business Development, ServiceNow Digital Innovation, and Consumer Experience
Thomas Jefferson University