HDI Information Technology Conference 2019

6 Ways to Make Your (IT)SM Wholesome


Thursday, April 11 at 3:20 PM

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As an IT service desk professional, have you wondered if your IT service delivery provides a wholesome experience to all its stakeholders, including IT folks, business users, and the executive leadership ultimately helping your business transform customer experiences?

In the age of disruption and transformation, wholesome ITSM is not about hiring an army of process consultants, buying expensive tools, or putting up shiny posters that no one cares about. It is about ITSM creating a world of value for its stakeholders—a world in which IT service delivery:

• Creates a platform where best practices flow through the enterprise.
• Provides users a "wow" experience in their interactions with IT and each other.
• Designs and delivers processes right.
• Keeps the service desk at the heart of IT.
• Is the true technology solutions provider for all things internal and external.
• Champions data privacy within the organization.

Attend this session by ManageEngine and find out the six ways to make your ITSM wholesome and ultimately unleash the potential of your IT and business.

Kumaravel Ramakrishnan

Director of Marketing
ManageEngine