HDI Industry Awards:
A Celebration of Technical Support Excellence  

Always a highlight of an already enlightening conference experience, the HDI Award ceremonies anchor our general session festivities each year.

Come celebrate excellence and witness the stories behind the absolute best individuals, teams, and organizations in the tech support industry.

Submit your nomination for 2018 Awards

2017 Award Finalists

HDI Hall of Fame

Announced onsite


HDI Team Excellence Award*

Montefiore IT
Cerner Corporation

HDI Manager of the Year*

Tim Audette, Medtronic
Diana Hernandez, Baylor Scott & White
Natalie Mallard, Emory Healthcare


HDI Analyst of the Year*

Western Region – HDI Orange County Local Chapter
Kevin Siscoe, First American

Midwest Region – HDI Pittsburgh/Steel City Local Chapter

James Van Poolen,
University of Pittsburgh

Central Region – HDI Dallas/Fort Worth Local Chapter

Paulla Goines, Corptax, Inc

Northeast Region – HDI New England Local Chapter

Danielle Berado,
Boston College

Southeast Region – HDI Atlanta Local Chapter

Ben Cervantes,
Northeast Georgia Health System (NGHS)


HDI Desktop Support Technician of the Year*

Western Region – HDI Arizona Local Chapter
Tracy Burke, Edward Jones

Midwest Region – HDI North Coast Local Chapter
Greg Litchney, Squire Patton Boggs

Central Region – HDI Dallas/Fort Worth Local Chapter
Abbey Wilson, Texas Wesleyan University

Northeast Region – HDI Western and Central New York Local Chapter
Raechelle Hollingsworth, Yahoo, Inc. 

Southeast Region – HDI Music City Local Chapter
Jeff Anderson, LifeWay Christian Resources

HDI Local Chapter Officer of the Year

Matt Kade, HDI Nebraska Local Chapter
Nicolas Lerouge, HDI Nebraska Local Chapter
Joshua Tooley, HDI Dallas/Fort Worth Local Chapter


*Award sponsored by Robert Half Technology